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Product: Book - Hardcover
Title: Applying UML and Patterns : An Introduction to Object-Oriented Analysis and Design and Iterative Development (3rd Edition)
Publisher: Prentice Hall PTR
Authors: Craig Larman
Rating: 5/5
Customer opinion - 5 stars out of 5
Excelent to begin OOA/D

This book is a great guide for an object-oriented project using UML and (R)UP. The book doesn't learn much of UML nor UP has the title said (Applying...not Learning...). I recommend read first some basic tutorials on UML as UML Distilled by Fowler and the introduction for RUP by Kruchten. Then, you can return to this one and get amazing. The book emphasizes in the business modeling, requirements and design disciplines (RUP), and clearly shows us how to convert a use case into a design model, applying patterns and the tools of UML in the best easy way. Sorry for the Phd that hates OOA/D. If you're in the precedural programming world (repeating code over and over again, no inheritance, no polimorphism, etc., etc.), why read this book? But if you want to get the idea of OOP and want some good advise in this jungle get this book! Definitely, one of the best and complete books I read of OOA/D: common UML, patterns, UP and lots of advices in a few pages.

Product: Book - Paperback
Title: The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (Call Center Handbook)
Publisher: CMP Books
Authors: Keith Dawson
Rating: 3/5
Customer opinion - 3 stars out of 5
Good, but needs editorial work

From a novice's viewpoint, this book affords a good overview of what a call center is, what types of technology can be utilized, and what problems can exist. However,even as an IT (Information Technology)person used to the frequent use of acronyms, I was constantly annoyed by the author's use of undefined acronyms. In a book obviously not geared to individuals proficient in the jargon of the call center, you would think that the author would strive for clarity of expression, not obfuscate meanings. This 3d edition still needs the work of a good editor: sentence fragments, poor grammar, and repetition of whole series of paragraphs verbatim exist. If you can get by these shortcomings, you will get a high level view of what a call center is all about.

Product: Book - Paperback
Title: Adobe Illustrator CS Classroom in a Book (Classroom in a Book)
Publisher: Adobe Press
Authors: Adobe Creative Team
Rating: 5/5
Customer opinion - 5 stars out of 5
Excellent learning resource

Maybe mistakes are inevitable, but in a book published under Adobe's name? I was lookng through a copy at a bookstore to see if I wanted to buy it, and happened to flip to the section on Illustrator and Photoshop and found several mistakes - not spelling mistakes mind you, but technical errors. For example, it says you cannot export type on a path or area type from Ill to PS but as of CS you can.Makes me wonder how many other things were not updated to the latest version? Also makes me hestitate to buy it.

Product: Book - Paperback
Title: Managed DirectX 9 Kick Start : Graphics and Game Programming
Publisher: Sams
Authors: Tom Miller
Rating: 5/5
Customer opinion - 5 stars out of 5
Excellent Book

This is an amazing book. It clearly explained how to create polygons, add lighting, etc. It may help to have a basic understanding of 3-d graphics before reading this book. Even understanding another API, like OpenGL, helps. Understanding DX is not necessary to understand this book.